Customer Service

Cleveland, TN, United States Full-time, founded in 1999, is a secure and established national online retailer serving do-it-yourselfers. Our core values include Service, Company and Personal Growth, Teamwork, Taking Initiative, Communication, and Passion. Our people interact less like co-workers and more like family, friends, and teammates. We pride ourselves on customer loyalty, team building, and the creation of strong company culture. Our satisfaction comes from progressing in our personal and professional development within the family. We work hard, but we never forget the value of family, friends, fellowship, and fun. For all these reasons, we wake up excited and passionate about our work here each day.


We’ve won BizRate's prestigious "Circle of Excellence" Platinum Award twelve years in a row (2007 - 2018) and have earned an EXCELLENT rating from STELLAService. We have also been rated as one of the "Best of the Web Top 50 Retailer Sites" by Internet Retailer Magazine. Our goal is a success through superior customer service, innovation, quality, tirelessly pursuing new growth and learning opportunities while maintaining a rock-solid commitment to both our customers and our working team.


We are looking for qualified candidates to fill openings within our Call Center.  Our Call Center strives for excellence in customer service while working in a fun and friendly environment!


Key Requirements:

  • 2 years Customer Service experience required
  • Call Center experience preferred
  • Excellent communication skills verbal, written and listening
  • Ability to analyze customer’s needs quickly and efficiently
  • Appliance Parts knowledge (helpful but not required)
  • Demonstrated competency in Windows
  • Strong Internet Search knowledge  
  • Ability to thrive in a lively working environment and multi-task
  • The flexibility to work weekends and other varied schedules


Company Perks:

  • Competitive salary; annual performance bonuses
  • 100% paid Medical/Dental/Vision benefits
  • Paid vacation
  • Paid sick time
  • Paid company Holiday’s
  • Catered monthly lunch
  • Quarterly Themed Parties
  • Sunny, casual, creative office
  • Kitchen with coffee and pastries available
  • Entertainment room with ping pong table, TV and video games is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.


Applicants must be able to pass a drug screening and background investigation.