Technical Support Specialist

Cleveland, Tennessee, United States Full-time, founded in 1999, is a secure and established national online retailer serving do-it-yourselfers. Our core values include Service, Company and Personal Growth, Teamwork, Taking Initiative, Communication, and Passion. Our people interact less like co-workers and more like family, friends, and teammates. We pride ourselves on customer loyalty, team building, and the creation of strong company culture. Our satisfaction comes from progressing in our personal and professional development within the family. We work hard, but we never forget the value of family, friends, fellowship, and fun. For all these reasons, we wake up excited and passionate about our work here each day.


We’ve won BizRate's prestigious "Circle of Excellence" Platinum Award twelve years in a row (2007 - 2018) and have earned an EXCELLENT rating from STELLAService. We have also been rated as one of the "Best of the Web Top 50 Retailer Sites" by Internet Retailer Magazine. Our goal is a success through superior customer service, innovation, quality, tirelessly pursuing new growth and learning opportunities while maintaining a rock-solid commitment to both our customers and our working team.



We are searching for candidates to support technical questions for appliance and lawn and garden repairs. The position is in an office environment explaining and diagnosing DIY repairs in written and verbal form. 


  • Strong Appliance Repair Knowledge or Lawn and Garden Repair Equipment Knowledge (5 plus years’ experience a must)
  • Presentation skills or experience in training (Preferable but optional)
  • Strong knowledge of Internet Search Engines
  • Experience using a computer with multiple screens and tab browsing
  • Typing 35 WPM is required
  • Excellent Communication skills- verbal, written and listening- sufficient level in order to assist internal and external customers in written and verbal form.
  • Must be will to work a flexible work schedule to include one day on the weekend.




  • Fun, Friendly and Family Atmosphere 
  • As a corporation, we pay 100% of the employees Medical, Dental and Vision premiums.
  • Paid Vacation Time
  • Paid Sick Time
  • Paid Company Holidays
  • Understanding Management Team
  • Breakroom that includes full kitchen, ping pong table, pool table and two 55-inch flat screen TV.
  • Our employees are treated to catered monthly lunches and provided breakfast weekly. 
  • Yearly Performance Bonus
  • Annual Performance Reviews is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.


Applicants must be able to pass a drug screening and background investigation.


********This position is not IT techical suport. ********